On the home page you can browser through Frequently Asked Questions, Help Articles and open support tickets to get help with the all new AgClaims app! You do not need to login to get the information you need - you only need it to track support tickets.
You may view the answers to FAQs by clicking on the specific question, which will expand full answer to that question. The question can be clicked again to condense the answer.
Help articles are similar to FAQs, but are a lot more in depth. They may include step by step tutorials, videos and images. The latest Help Articles can be found at the bottom of the home page with the most recent displayed on the left. To view each article in depth, click on the 'Read More' button, which is displayed under the help article summary.
To filter FAQs and Help Articles, click on a specific category in categories section located in the sidebar. All articles related to your selected category will be displayed. You can always type some keywords in the search box and the system will find the most relevant articles for you. Click on read more to find the full article. Some of them have videos and step by step instructions included.
If you can’t find what you are looking for, please contact support using the button above category selection or the button on the navigation menu on top right that says 'Contact Support'.
If you haven’t viewed the tutorial about general site usage, its a good idea to start with that as you should only open a support ticket if you do not find sufficient help.
To open a new support ticket, click on the 'Contact Support' button located in the sidebar of the Home Page or the top section of your screen. If you already have an account, please login when opening new tickets. This will pre-fill some of the form details for you and make it easier and faster for you to get your inquiry resolved.
Once the ticket has been created, you will get a short email about the ticket and you can click the “Track Ticket” button to head over to the site to check on progress.
To track your support tickets, you need to have an account. You can create an account by register using this link OR If you already have an account set up you can simply login using this link straight to your account. When you are logged in or registered, you will have access to all your support tickets, where you can leave comments, add attachments and get your inquiries resolved quickly and efficiently.
You can access the same information from the home page from here under “Knowledge Base”. Click into the ticket and you will see all the information that you provided before. You will be able to track the process in the conversation timeline below.
A ticket can be closed by your or the support once the matter is resolved or redundant.