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I am getting a 500 server error when I try to sync, what should I do?

Quick Overview

This means that the server had a problem dealing with your inspection, or it's offline. Contact support and we will help you.


The main cause is because an attachment is too large or there are multiple attachments on a single paddock, which causes the server to go offline for a few minutes.

There are also other factors that can cause a 500 error.

Your first approach would be to contact business support to confirm what data has been synced. Alternatively, contact technical support via the mobile app.

The details to contact can be found in the settings page on the AgClaims Mobile Application.